{"id":184,"date":"2025-03-31T13:18:53","date_gmt":"2025-03-31T13:18:53","guid":{"rendered":"https:\/\/a7shop.pl\/?page_id=184"},"modified":"2025-08-12T07:54:57","modified_gmt":"2025-08-12T07:54:57","slug":"zwroty-i-reklamacje","status":"publish","type":"page","link":"https:\/\/a7shop.pl\/index.php\/zwroty-i-reklamacje\/","title":{"rendered":"Zwroty i reklamacje"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; next_background_color=&#8221;#ffffff&#8221; admin_label=&#8221;Hero&#8221; _builder_version=&#8221;4.16&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_type=&#8221;circular&#8221; background_color_gradient_direction_radial=&#8221;top right&#8221; background_color_gradient_stops=&#8221;rgba(255,255,255,0) 20%|rgba(1,77,183,0.9) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(255,255,255,0)&#8221; background_color_gradient_start_position=&#8221;20%&#8221; background_color_gradient_end=&#8221;rgba(1,77,183,0.9)&#8221; background_image=&#8221;http:\/\/a7shop.pl\/wp-content\/uploads\/2025\/03\/pharmacy-05.jpg&#8221; custom_padding=&#8221;110px|0px|160px|0px|false|false&#8221; custom_padding_tablet=&#8221;50px||50px||true&#8221; custom_padding_phone=&#8221;|||&#8221; bottom_divider_style=&#8221;asymmetric&#8221; bottom_divider_height=&#8221;50px&#8221; bottom_divider_flip=&#8221;horizontal&#8221; bottom_divider_height_tablet=&#8221;90px&#8221; bottom_divider_height_phone=&#8221;80px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Login&#8221; module_id=&#8221;pojemniki&#8221; _builder_version=&#8221;4.27.4&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 class=\"document-heading center\"><strong>Zwroty i reklamacje<\/strong><\/h1>\n<section>\n<h3 class=\"center\">Odst\u0105pienie od umowy<\/h3>\n<p>&nbsp;<\/p>\n<p>Je\u015bli<\/p>\n<p>A) jeste\u015b konsumentem<\/p>\n<p>lub<\/p>\n<p>B) jeste\u015b osob\u0105 fizyczn\u0105, a umowa, kt\u00f3r\u0105 zawar\u0142e\u015b z nami\u202fpo 31 grudnia 2020 r.\u202fjest bezpo\u015brednio zwi\u0105zana z Twoj\u0105 dzia\u0142alno\u015bci\u0105 gospodarcz\u0105, ale nie ma dla Ciebie charakteru zawodowego<\/p>\n<p>\u2013 co do zasady przys\u0142uguje Ci\u00a0<strong>prawo do odst\u0105pienia od zawartej na odleg\u0142o\u015b\u0107 umowy<\/strong>.<\/p>\n<p>Od umowy mo\u017cesz odst\u0105pi\u0107, sk\u0142adaj\u0105c nam\u00a0<strong>o\u015bwiadczenie o odst\u0105pieniu od umowy<\/strong> np. poprzez wiadomo\u015b\u0107 e-mail przes\u0142an\u0105 na adres: sklep@a7shop.pl<\/p>\n<p><strong>Zwracan\u0105 rzecz zwr\u00f3\u0107 do nas niezw\u0142ocznie na adres: Sienna 31B, 44-141 Gliwice <\/strong>, jednak nie p\u00f3\u017aniej ni\u017c w terminie 14 dni od dnia, w kt\u00f3rym odst\u0105pi\u0142e\u015b od umowy.<\/p>\n<p>Od umowy mo\u017cesz odst\u0105pi\u0107 w terminie\u00a0<strong>14 dni<\/strong>.<\/p>\n<p>Bieg czternastodniowego terminu na odst\u0105pienie od umowy rozpoczyna si\u0119:<\/p>\n<ul>\n<li>dla umowy, w kt\u00f3rej wydajemy rzecz, b\u0119d\u0105c zobowi\u0105zanymi do przeniesienia jej w\u0142asno\u015bci \u2013\u00a0<strong>od obj\u0119cia rzeczy w posiadanie przez Ciebie<\/strong>\u00a0lub wskazan\u0105 przez Ciebie osob\u0119 trzeci\u0105 inn\u0105 ni\u017c przewo\u017anik, a w przypadku umowy, kt\u00f3ra obejmuje wiele rzeczy, kt\u00f3re s\u0105 dostarczane osobno, partiami lub w cz\u0119\u015bciach \u2013 od\u00a0<strong>obj\u0119cia w posiadanie ostatniej rzeczy, partii lub cz\u0119\u015bci przez Ciebie<\/strong>\u00a0lub wskazan\u0105 przez Ciebie osob\u0119 trzeci\u0105 inn\u0105 ni\u017c przewo\u017anik.<\/li>\n<\/ul>\n<p>Do zachowania terminu wystarczy wys\u0142anie o\u015bwiadczenia przed jego up\u0142ywem.<\/p>\n<p>Dokonane przez Ciebie p\u0142atno\u015bci, w tym koszty dostarczenia rzeczy na zasadach wskazanych w regulaminie zwr\u00f3cimy Ci niezw\u0142ocznie, jednak nie p\u00f3\u017aniej ni\u017c w terminie 14 dni od dnia otrzymania od Ciebie o\u015bwiadczenia o odst\u0105pieniu od umowy.<\/p>\n<p>Mo\u017cemy wstrzyma\u0107 si\u0119 ze zwrotem otrzymanej od Ciebie p\u0142atno\u015bci do chwili otrzymania rzeczy z powrotem lub dostarczenia przez Ciebie dowodu jej odes\u0142ania, w zale\u017cno\u015bci od tego, kt\u00f3re zdarzenie nast\u0105pi wcze\u015bniej.<\/p>\n<p><strong>Pami\u0119taj, \u017ce prawo odst\u0105pienia od umowy zawartej na odleg\u0142o\u015b\u0107 nie przys\u0142uguje Ci m.in. w odniesieniu do umowy:<\/strong><\/p>\n<ul>\n<li>w kt\u00f3rej przedmiotem \u015bwiadczenia jest\u00a0<strong>rzecz nieprefabrykowana, wyprodukowana wed\u0142ug Twojej specyfikacji<\/strong>\u00a0lub\u00a0<strong>s\u0142u\u017c\u0105ca zaspokojeniu Twoich zindywidualizowanych potrzeb<\/strong>;<\/li>\n<li>w kt\u00f3rej przedmiotem \u015bwiadczenia jest\u00a0<strong>rzecz ulegaj\u0105ca szybkiemu zepsuciu<\/strong>\u00a0lub maj\u0105ca kr\u00f3tki termin przydatno\u015bci do u\u017cycia;<\/li>\n<li>w kt\u00f3rej przedmiotem \u015bwiadczenia jest rzecz dostarczana w zapiecz\u0119towanym opakowaniu, kt\u00f3rej\u00a0<strong>po otwarciu opakowania nie mo\u017cna zwr\u00f3ci\u0107 ze wzgl\u0119du na ochron\u0119 zdrowia lub ze wzgl\u0119d\u00f3w higienicznych<\/strong>, je\u017celi opakowanie zosta\u0142o otwarte po dostarczeniu;<\/li>\n<li>w kt\u00f3rej przedmiotem \u015bwiadczenia s\u0105\u00a0<strong>nagrania d\u017awi\u0119kowe lub wizualne albo programy komputerowe dostarczane w zapiecz\u0119towanym opakowaniu<\/strong>, je\u017celi opakowanie zosta\u0142o otwarte po dostarczeniu.<\/li>\n<\/ul>\n<p>Szczeg\u00f3\u0142owe informacje na temat odst\u0105pienia od umowy znajdziesz w naszym Regulaminie sprzeda\u017cy.<\/p>\n<p>&nbsp;<\/p>\n<\/section>\n<section>\n<h2 class=\"center\">Reklamacje<\/h2>\n<p>Je\u015bli jeste\u015b konsumentem, w przypadku gdy zakupiony u nas towar oka\u017ce si\u0119 wadliwy, masz prawo reklamowa\u0107 go w oparciu o r\u0119kojmi\u0119. Reklamacj\u0119 najlepiej z\u0142o\u017cy\u0107 na adres e-mail: sklep@a7shop.pl lub drog\u0105 pocztow\u0105 na adres Sienna 31B, 44-141 Gliwice.<\/p>\n<p><strong>Wadliwy towar nale\u017cy wys\u0142a\u0107 na adres: Sienna 31B, 44-141 Gliwice<\/strong><\/p>\n<p>W zwi\u0105zku z wad\u0105 mo\u017cesz \u017c\u0105da\u0107:<\/p>\n<ul>\n<li><strong>wymiany rzeczy na woln\u0105 od wad,<\/strong><\/li>\n<li><strong>usuni\u0119cia wady,<\/strong><\/li>\n<\/ul>\n<p>lub z\u0142o\u017cy\u0107 o\u015bwiadczenie o:<\/p>\n<ul>\n<li><strong>obni\u017ceniu ceny,<\/strong><\/li>\n<li><strong>odst\u0105pieniu od umowy \u2013 w przypadku wady istotnej.<\/strong><\/li>\n<\/ul>\n<p>Odpowiadamy wzgl\u0119dem Ciebie za wady stwierdzone przed up\u0142ywem dw\u00f3ch lat od dnia wydania rzeczy.<\/p>\n<p>Co do zasady reklamacj\u0119 mo\u017cesz\u00a0<strong>zg\u0142osi\u0107 w ci\u0105gu roku od zauwa\u017cenia wady<\/strong>, ale czas na z\u0142o\u017cenie reklamacji nie mo\u017ce si\u0119 zako\u0144czy\u0107 przed up\u0142ywem okresu odpowiedzialno\u015bci sprzedawcy.<\/p>\n<p><strong>Rozpatrzenie Twojej reklamacji (ustosunkowanie si\u0119 do niej) nast\u0105pi w ci\u0105gu 14 dni od daty otrzymania przez nas Twojego zg\u0142oszenia reklamacyjnego.<\/strong><\/p>\n<p>Wi\u0119cej informacji na temat reklamacji znajdziesz w naszym Regulaminie sprzeda\u017cy.<\/p>\n<\/section>\n<div class=\"innerbox\"><\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;off|desktop&#8221; prev_background_color=&#8221;#ffffff&#8221; admin_label=&#8221;Footer&#8221; module_id=&#8221;kontakt&#8221; _builder_version=&#8221;4.27.4&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_type=&#8221;circular&#8221; background_color_gradient_direction_radial=&#8221;top right&#8221; background_color_gradient_stops=&#8221;rgba(1,77,183,0.5) 0%|rgba(255,255,255,0) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(1,77,183,0.5)&#8221; background_color_gradient_end=&#8221;rgba(255,255,255,0)&#8221; background_image=&#8221;http:\/\/a7shop.pl\/wp-content\/uploads\/2025\/03\/pharmacy-06.jpg&#8221; custom_padding=&#8221;100px||100px||true&#8221; top_divider_style=&#8221;asymmetric&#8221; top_divider_height=&#8221;50px&#8221; top_divider_flip=&#8221;vertical|horizontal&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Telefon&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe090;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; image_icon_background_color=&#8221;rgba(1,77,183,0.9)&#8221; image_icon_width=&#8221;20px&#8221; _builder_version=&#8221;4.27.4&#8243; header_font=&#8221;Montserrat||||||||&#8221; header_font_size=&#8221;16px&#8221; header_line_height=&#8221;1.5em&#8221; body_font=&#8221;Montserrat||||||||&#8221; body_text_color=&#8221;rgba(1,77,183,0.9)&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.5em&#8221; image_icon_custom_padding=&#8221;25px|25px|25px|25px|false|false&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;|||&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; icon_font_size=&#8221;20px&#8221; use_circle=&#8221;on&#8221; circle_color=&#8221;rgba(1,77,183,0.9)&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#7EBEC5&#8243; image_icon_background_color__sticky=&#8221;#7EBEC5&#8243;]<\/p>\n<p>+48 501 70 40 75<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8221;Adres&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe081;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; image_icon_background_color=&#8221;rgba(1,77,183,0.9)&#8221; image_icon_width=&#8221;20px&#8221; _builder_version=&#8221;4.27.4&#8243; header_font=&#8221;Montserrat||||||||&#8221; header_font_size=&#8221;16px&#8221; header_line_height=&#8221;1.5em&#8221; body_font=&#8221;Montserrat||||||||&#8221; body_text_color=&#8221;rgba(1,77,183,0.9)&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.5em&#8221; image_icon_custom_padding=&#8221;25px|25px|25px|25px|false|false&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;|||&#8221; hover_enabled=&#8221;0&#8243; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; icon_font_size=&#8221;20px&#8221; use_circle=&#8221;on&#8221; circle_color=&#8221;rgba(1,77,183,0.9)&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#7EBEC5&#8243; image_icon_background_color__sticky=&#8221;#7EBEC5&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Sienna 31B<br \/>Gliwice, 44-141<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Email&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe076;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; image_icon_background_color=&#8221;rgba(1,77,183,0.9)&#8221; image_icon_width=&#8221;20px&#8221; _builder_version=&#8221;4.27.4&#8243; header_font=&#8221;Montserrat||||||||&#8221; header_font_size=&#8221;16px&#8221; header_line_height=&#8221;1.5em&#8221; body_font=&#8221;Montserrat||||||||&#8221; body_text_color=&#8221;rgba(1,77,183,0.9)&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.5em&#8221; image_icon_custom_padding=&#8221;25px|25px|25px|25px|false|false&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;|||&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; icon_font_size=&#8221;20px&#8221; use_circle=&#8221;on&#8221; circle_color=&#8221;rgba(1,77,183,0.9)&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#7EBEC5&#8243; image_icon_background_color__sticky=&#8221;#7EBEC5&#8243;]<\/p>\n<p>sklep@a7shop.pl<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8221;Godziny otwarcia&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe06b;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; image_icon_background_color=&#8221;rgba(1,77,183,0.9)&#8221; image_icon_width=&#8221;20px&#8221; _builder_version=&#8221;4.27.4&#8243; header_font=&#8221;Montserrat||||||||&#8221; header_font_size=&#8221;16px&#8221; header_line_height=&#8221;1.5em&#8221; body_font=&#8221;Montserrat||||||||&#8221; body_text_color=&#8221;rgba(1,77,183,0.9)&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.5em&#8221; image_icon_custom_padding=&#8221;25px|25px|25px|25px|false|false&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;|||&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; icon_font_size=&#8221;20px&#8221; use_circle=&#8221;on&#8221; circle_color=&#8221;rgba(1,77,183,0.9)&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#7EBEC5&#8243; image_icon_background_color__sticky=&#8221;#7EBEC5&#8243;]<\/p>\n<p>pon-pt 8:30-16:30<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Zakupy<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;rgba(1,77,183,0.9)&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;-19px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/a7shop.pl\/index.php\/formy-platnosci-i-dostawy\/\">Formy p\u0142atno\u015bci i dostawy<\/a><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;rgba(1,77,183,0.9)&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;-19px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/a7shop.pl\/index.php\/zwroty-i-reklamacje\/\">Zwroty i reklamacje<\/a><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;rgba(1,77,183,0.9)&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;-19px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/a7shop.pl\/index.php\/regulaminy-i-polityki\/\">Regulaminy i polityki<\/a><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Moje konto<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; 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